Last updated: November 2024
Welcome to illusuiion, operated by Illusiion Enterprises Private Limited. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these terms.
Please read these Terms and Conditions carefully before using our website or making any purchases. If you do not agree with any part of these terms, you must not use our website or services. Your continued use of the website constitutes your acceptance of these terms and any future modifications.
"We," "us," and "our" refer to Illusiion Enterprises Private Limited. "You" and "your" refer to the user or customer. "Products" refer to the fashion items and merchandise offered for sale on our website.
"Website" refers to illusuiion.store and all associated pages, subdomains, and mobile applications. "Order" means your request to purchase products from us. "Services" include all features, content, and functionality available through our website.
You must be at least 18 years old to make purchases on our website. You agree to provide accurate, current, and complete information during the registration and checkout process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
By creating an account, you warrant that all information you provide is truthful and accurate. You must immediately notify us of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate your account if we suspect any fraudulent or unauthorized activity.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display of colors or product details will be completely accurate. All products are subject to availability, and we reserve the right to discontinue any product at any time.
Product images are for illustrative purposes only. Actual products may vary slightly in appearance, color, or design from the images shown due to lighting conditions, screen settings, or manufacturing variations. We strive to provide detailed product descriptions, sizing charts, and specifications to help you make informed purchasing decisions.
All product descriptions, specifications, and pricing information are subject to change without notice. While we make every effort to ensure accuracy, errors may occasionally occur. In such cases, we reserve the right to correct any errors and update information at any time.
All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. Payment must be made in full at the time of purchase through our accepted payment methods including credit cards, debit cards, UPI, net banking, and digital wallets.
We accept various payment methods to ensure a convenient shopping experience. All transactions are processed through secure, encrypted payment gateways to protect your financial information. We do not store your complete credit card details on our servers.
In the event of a pricing error, we reserve the right to cancel the order and refund any amount charged. If you notice any pricing discrepancies, please contact our customer service team immediately. Promotional codes and discounts cannot be combined unless explicitly stated and are subject to specific terms and conditions.
Placing an order constitutes an offer to purchase products. We reserve the right to accept or reject any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity. Order confirmation does not signify our acceptance of your order; acceptance occurs when we ship the products.
After placing an order, you will receive an email confirmation with your order details. This confirmation does not constitute acceptance of your order. We reserve the right to refuse service or cancel orders at our discretion, particularly in cases of suspected fraud, pricing errors, or unavailable inventory.
Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information. Please ensure that your shipping address is accurate and complete, as we cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
We ship to addresses within India and to select international locations. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by courier services or customs processing. Risk of loss and title for products pass to you upon delivery to the shipping carrier.
Shipping charges are calculated based on the delivery location, weight, and dimensions of your order. Free shipping may be offered on orders above a certain value, as indicated on our website. Estimated delivery times are provided at checkout but may vary due to factors beyond our control.
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. We recommend checking with your local customs office for specific information. All international shipments are subject to the customs regulations of the destination country.
If you are not available to receive your delivery, the courier service may leave a notice with instructions for redelivery or pickup. Please ensure that someone is available to accept delivery at the shipping address provided. We are not responsible for packages that are not delivered due to incorrect addresses or unavailability of recipients.
Please refer to our Refund Policy for detailed information about returns, exchanges, and refunds. Returns must be initiated within the specified timeframe and products must meet our return conditions.
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please review our Refund Policy for complete details on how to initiate a return.
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Illusiion Enterprises Private Limited and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.
The illusuiion brand name, logo, and all related product names, designs, and slogans are trademarks or registered trademarks of Illusiion Enterprises Private Limited. You may not use these marks without our prior written permission. Any unauthorized use may violate copyright, trademark, and other applicable laws.
User-generated content submitted to our website, including reviews, comments, or photos, grants us a non-exclusive, royalty-free, perpetual license to use, modify, and display such content for marketing and promotional purposes. You warrant that you have the right to submit such content and that it does not infringe on any third-party rights.
You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair our website. You may not attempt to gain unauthorized access to any part of our website, systems, or networks.
To the fullest extent permitted by law, Illusiion Enterprises Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or products. Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.
You agree to indemnify and hold harmless Illusiion Enterprises Private Limited, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these terms or your use of our website.
Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website following any changes constitutes your acceptance of the modified terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in India.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms and Conditions, please contact us:
Illusiion Enterprises Private Limited
Email: illusuiion@gmail.com
Phone: +91 7289827953 / +91 9540908457