Last updated: November 2024
At illusuiion, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.
You may return most items within 30 days of delivery for a full refund or exchange. To be eligible for a return, items must be unworn, unwashed, undamaged, and in their original condition with all original tags attached. Products must be returned in their original packaging.
Certain items cannot be returned for hygiene and safety reasons, including:
To initiate a return, please follow these steps:
For returns due to our error (wrong item, defective product, damaged in transit), we will provide a prepaid shipping label at no cost to you. For other returns, return shipping costs may be deducted from your refund or you may be responsible for return shipping charges. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
If you would like to exchange an item for a different size or color, please contact our customer service team. We will process an exchange if the desired item is in stock. If the item is not available, we will issue a refund and you may place a new order for a different product.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.
In certain situations, only partial refunds may be granted:
If you receive a defective or damaged item, please contact us immediately with photos of the damage. We will provide a prepaid return label and issue a full refund or replacement once we receive the item. In some cases, we may offer a partial refund if you choose to keep the item.
If you receive the wrong item, please contact us within 7 days of delivery. We will provide a prepaid return label and ship the correct item to you at no additional cost. If the correct item is no longer available, we will issue a full refund.
If you haven't received your refund after the expected processing time, please:
International customers are responsible for return shipping costs and any customs or duty fees. We recommend purchasing return shipping insurance, as we cannot guarantee that we will receive your returned item. Refunds will be issued in the original currency of purchase.
You may cancel your order within 24 hours of placing it for a full refund, provided the order has not yet been shipped. Once an order has been shipped, our standard return policy applies. To cancel an order, please contact us immediately at illusuiion@gmail.com.
In some cases, we may offer store credit instead of a refund. Store credit can be used towards future purchases on our website and does not expire. Store credit is non-transferable and cannot be redeemed for cash.
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.
If you have any questions about our Refund Policy or need assistance with a return, please contact us:
Illusiion Enterprises Private Limited
Email: illusuiion@gmail.com
Phone: +91 7289827953 / +91 9540908457
Our customer service team is available to assist you Monday through Friday, 9:00 AM to 6:00 PM IST.